Why is Marshall closing its Hyundai Hereford dealership and moving Mercedes‑Benz sales from Blackburn?
Marshall Motor Group shuts its Hyundai Hereford store and shifts Blackburn Mercedes‑Benz sales to Preston – what it means for customers.
Marshall Hyundai Hereford closure
Marshall Motor Group announced that its Hyundai dealership on Ross Road, Callow, Hereford will close its doors on Friday, 28 August. The decision follows a "strategic review" of the brand’s representation in Herefordshire.
Customers in the area are being redirected to the group’s remaining Hyundai sites in Gloucester and Worcester for both new‑vehicle purchases and after‑sales work. The other regional Hyundai outlets – Ashford, Canterbury, Gatwick, Gloucester, Maidstone and Worcester – continue to operate unchanged.
What happens to servicing and warranty work?
The Hereford workshop will cease all servicing, warranty repairs and MOT work. However, existing Marshall service plans remain valid across the wider dealer network, and Hyundai warranty provisions continue to be honoured by other authorised dealers.
Mercedes‑Benz sales shift from Blackburn to Preston
In parallel, Marshall is restructuring its Mercedes‑Benz operation in Lancashire. From 1 October, all new and used Mercedes‑Benz sales currently handled at the Whitebirk Drive showroom in Blackburn will be transferred to Marshall Mercedes‑Benz of Preston.
After‑sales services stay in Blackburn
The Blackburn site will not close; it will continue as a dedicated Mercedes‑Benz after‑sales centre offering servicing, warranty work, MOTs, repairs, parts and bodywork. Customers with vehicles already on order through Blackburn will be contacted individually, and Marshall confirms that no orders will be cancelled. Handover arrangements will be coordinated as part of the move to Preston.
Wider restructuring within Marshall Motor Group
These two announcements add to a series of recent changes across Marshall’s UK estate, which now covers more than 130 locations and represents over 25 brands. Earlier in the year the group closed its Seat and Cupra operation in Cambridge, shut SMART repair centres in Cambridge and Peterborough, and ended its Jaguar Land Rover authorised repairer in Peterborough as part of a regional restructuring plan.
Continued investment in new franchises
Despite the closures, Marshall continues to expand its portfolio. The group recently opened a Lamborghini franchise in Poole and confirmed a partnership to introduce the Chery‑owned Lepas brand across five UK showrooms. Managing director Trevor Fussey highlighted the focus on "innovation and sustainability", although the exact locations of the Lepas dealerships have yet to be disclosed.
What this means for customers
Hyundai owners in Hereford should arrange any pending service or warranty work at the Gloucester or Worcester dealers before the Hereford site shuts. Mercedes‑Benz customers in Blackburn can still access full after‑sales support locally, but will need to travel to Preston for any future vehicle purchases.
Marshall has not disclosed the number of jobs affected by either change, and Car Dealer Magazine has sought further comment.