1. About these terms

These terms apply to everything you buy or use on DealerPricing (www.dealerpricing.co.uk): the free vehicle checks, the one-off vehicle history and service history checks, and the trade subscription and dashboard. They are a contract between you and DealerPricing (we, us). By using the website, buying a check or subscribing, you agree to them.

Some parts apply only to retail customers (people buying a one-off check without a subscription, whether privately or for a business) and some only to trade customers (subscribers). Each section says which. Where you buy as a consumer, nothing in these terms takes away rights the law gives you. Developers using our API are governed by the separate Developer API Terms of Use. Our Privacy Policy explains how we handle personal data.

2. Definitions

Check - a report we produce about a vehicle from its registration number: a Free Check, a Vehicle History Check or a Service History Check.
Free Check - the free MOT history, tax status and DVLA vehicle details lookup available without an account.
Vehicle History Check - our paid provenance check: stolen markers, outstanding finance, insurance write-off records, mileage consistency, plate, colour and keeper changes, import, export and scrappage markers, MOT history and vehicle details.
Service History Check - our paid check that asks the vehicle manufacturer's dealer network for the digital service records held for the vehicle.
Subscription - a monthly trade plan (Basic 100, Pro 100 or Pro 200) giving access to the dashboard.
Dashboard - the subscriber platform: vehicle searches, valuations, market data, pricing insights and the tools listed on the pricing page.
Data Sources - the third parties whose information we use, including the DVLA, the DVSA, the police, insurers, finance registers, manufacturers, market-listing providers and valuation providers.
Consumer - an individual buying for purposes wholly or mainly outside their trade, business, craft or profession.

3. Our services

3.1 Free Check (everyone)

The Free Check shows public information about a vehicle: MOT test history and advisories, mileage readings recorded at MOT tests, tax and MOT status and the vehicle details held by the DVLA. It is provided free of charge, without an account, and is subject to fair-use limits. It contains public sector information licensed under the Open Government Licence v3.0.

3.2 Vehicle History Check (retail and trade)

A Vehicle History Check searches the registers described in clause 2 at the moment you order it and returns a report on screen, as a PDF, and by email for retail customers. Prices are shown on the history check page: one price for retail customers and a lower price for subscribers. Reports are stored for six months so you can open them again free of charge.

3.3 Service History Check (retail and trade)

A Service History Check asks the manufacturer's dealer network for the digital service records held for the vehicle and returns each recorded service with its date, mileage, type, work done and dealer, plus the manufacturer's PDF where one is supplied. It is available only for the manufacturers listed on the service history check page; we check the make against DVSA and DVLA records before a retail customer pays. It is a one-off purchase for retail customers and included in every Subscription. Results are stored for six months.

Because the records are pulled directly from the manufacturer's own systems, a Service History Check is not instant. Most results arrive within 10 minutes; with some manufacturers it can take up to 48 hours. We tell you this before you pay, show progress on the page, and email you the result when it arrives.

3.4 Trade Subscription and Dashboard (trade)

A Subscription gives a motor-trade business access to the Dashboard: a monthly allowance of vehicle searches returning market data, valuations and pricing insights; Vehicle History Checks at the subscriber price; Service History Checks; and the other tools described on the pricing page for the plan chosen (Pro plans add features such as the additional valuation types, standard spec sheets, the optional extras list, the My Stock tool and the browser extension). The Dashboard is a tool for pricing and appraising vehicles; it does not make decisions for you.

3.5 Guides, news and other content

Our guides, glossary and news articles are general information for UK motor buyers and traders. They are not advice about any particular vehicle or transaction.

4. Eligibility and accounts

You must be at least 18 to buy a Check or take a Subscription.
A retail Check needs no account; you give us an email address to receive the report. A Subscription needs an account with accurate, current details.
Keep your password confidential. You are responsible for everything done through your account until you tell us it has been compromised. One account per business unless we agree otherwise; team seats are provided through the account holder.
We may refuse, suspend or close an account or order where we reasonably suspect fraud, misuse, or a breach of these terms.

5. One-off checks: ordering and payment (retail)

Prices are shown in pounds sterling on the relevant page before you pay. We are not VAT registered, so no VAT is added: the price you see when you confirm is the price you pay.
Payment is taken by card through our payment provider's secure hosted checkout before the Check is run. We do not see or store your card details.
Your order is accepted when the payment is confirmed. We then run the Check straight away (Vehicle History Check) or submit the manufacturer request straight away (Service History Check).
If we cannot accept an order, for example because the manufacturer is not covered or payment fails, we will tell you and you will not be charged; any payment already taken for an order we cannot fulfil will be refunded in full.
Unrecognised registrations. Before you pay for a Vehicle History Check we look the registration up with DVLA and show you the vehicle it describes. If DVLA does not recognise the registration, our system tells you so on the page and asks you to check it. You may still choose to continue, and we ask you to confirm that choice a second time. If you do continue, the Check is run on the registration exactly as you entered it and is charged in full; if our Data Sources hold no data for it, the Check is still charged and is not eligible for a refund (clause 8.1).
Delivery. A Vehicle History Check report is shown on the page and emailed to the address you enter at checkout and, if it differs, to the address you give on the card payment page. Check the address carefully; you are asked to type it twice. A report can be sent again, on request, to an address that belongs to the payment, up to three times in a day.
Each Check is for the registration you entered. Check it carefully: a Check run on the wrong registration is still a completed Check.
Retail Checks are for your own use, whether private or in your business. They may not be resold or supplied to others as a service; businesses wanting to do that should use the Developer API.

6. Delivery of one-off checks (retail)

Vehicle History Check: shown on screen within seconds of payment, with a PDF, and emailed to the address you gave.
Service History Check: started within seconds of payment. The page shows progress while the manufacturer is asked; most results arrive within 10 minutes and some manufacturers take up to 48 hours. As soon as the records arrive we email them to you with the manufacturer's PDF where one is supplied and a link to view the Check online. You do not need to keep the page open. If the search is still running 30 minutes after your order we email you to let you know, and if the manufacturer has still not replied after 48 hours you are refunded automatically under clause 8.2.
If a report does not arrive, check your spam folder first, then contact us with the registration and the email you used. If we have taken a payment but cannot deliver the Check, clause 8 applies.
Reports are available online for six months from purchase. Download the PDF if you need to keep it longer.

7. Your right to cancel (retail consumers)

A Check is digital content that we supply immediately after you pay. If you are a Consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days to change your mind, but that right ends once the supply of digital content has begun with your express consent and acknowledgement.

By clicking to pay for a Check you expressly ask us to begin supplying it immediately and acknowledge that you lose the right to cancel once we have started. For a Vehicle History Check that is the moment the report is generated. For a Service History Check it is the moment we submit the request to the manufacturer, which happens as soon as your payment is confirmed. This is stated again on the page before you pay.

Subscriptions can be cancelled at any time under clause 9; there is no cooling-off refund for a subscription period that has started with your agreement.

8. Refunds

8.1 Vehicle History Check

You only pay for a report you receive. If our Data Sources return no data for the registration, or the report cannot be produced because of a fault on our side or theirs, the Check is not charged; a payment already taken is refunded to the card or, for subscribers who paid from their balance, credited back to the balance.
Exception: registrations DVLA does not recognise. Where our system told you before payment that DVLA does not recognise the registration and you chose to continue (clause 5), the Check is charged whether or not our Data Sources hold any data for it, and no refund is due for a “no data held” result. The report you receive states that no data was held.
A report that is produced but shows a clean history, or fewer markers than you expected, is a delivered report and is not refundable.

8.2 Service History Check

The fee is for the search. A Service History Check asks the manufacturer's network to search its records for your vehicle. That search is carried out in full whether or not any records exist, and its cost to us is the same either way. A completed search is therefore charged whether or not it returns any service records, and no refund is due because a vehicle has no digital records, has fewer records than expected, or was serviced outside the manufacturer's dealer network. This is explained on the page before you pay and again on the payment step.
We confirm before you pay that the manufacturer is one we can retrieve records for, so a vehicle from an unsupported manufacturer is never charged.
If the search itself cannot be carried out - the manufacturer's network refuses the registration, the request cannot be submitted, or it fails or is abandoned because of a fault rather than an absence of records - we refund the fee in full to your card automatically, tell you on the page and by email, and no action is needed from you. Any other refund request is considered on its merits: contact us quoting the order reference shown on the page and in the email.
No reply within 48 hours. If the manufacturer has still not replied 48 hours after your order, we stop waiting and refund the fee in full to your card automatically, tell you by email, and no action is needed from you. We check with the manufacturer once more after the 48 hours have passed and refund if the search is still running; in any case the refund is made no later than 52 hours after your order. A reply that arrives before that check is delivered and charged in the usual way, including a reply that the vehicle has no digital records. If the manufacturer replies after we have refunded you, we email you what they said, free of charge: the records, or that it holds none. The refund stands either way.
A delay in the manufacturer's reply of less than 48 hours is not a fault and is not a ground for a refund.

8.3 Subscriptions

Subscription fees, search bundles and balance top-ups are not refundable except where clause 8.1 or the law requires. Unused searches are not refunded or carried over.

8.4 How refunds are paid

Refunds go back to the payment method used, normally within 5 working days of our confirmation. Where you paid from an account balance, the balance is credited instead. Nothing in this clause limits your statutory rights as a Consumer.

9. Trade subscriptions (trade)

Who can subscribe. Subscriptions are for businesses in the motor trade and related trades. By subscribing you confirm you are acting in the course of a business.
Plans and allowances. Each plan includes a monthly allowance of vehicle searches (100 or 200) and the features listed on the pricing page for that plan. Search counts reset at the start of each billing period; unused searches do not roll over. Extra searches can be bought as bundles. Some features depend on the plan (for example Pro-only features) and on our Data Sources.
Billing. Plans are billed monthly in advance by card through our payment provider, on the same day each month, until cancelled. We are not VAT registered, so no VAT is added to plan prices and no VAT invoice is issued; if that changes we will tell you at least 30 days before it affects what you pay. We may change plan prices on 30 days' notice; the new price applies from your next renewal after the notice.
Introductory offers apply only to genuinely new customers and only for the period stated; the standard price applies afterwards.
Changing plan. Upgrades take effect immediately once you have paid the difference for the current period; downgrades take effect from the next billing date. The billing page explains what you pay.
Failed payments. If a renewal payment fails we will tell you and retry. Access may be suspended while a payment is outstanding, and the subscription cancelled if it remains unpaid.
Cancellation. Cancel at any time from your billing page. You keep access until the end of the period you have paid for and are not billed again. You can reactivate from the same page.
History check balance. Subscribers can top up a balance used to pay for Vehicle History Checks at the subscriber price. Top-ups are not refundable except under clause 8.1. Any balance remaining when an account is closed is forfeited after six months unless the law requires otherwise.
Team members. Where a plan includes additional users, the account holder is responsible for their use and for removing them when they leave.

10. Data sources, accuracy and reliance

Every Check and every Dashboard result is compiled from Data Sources at the moment you request it. We do not control those sources and cannot verify every entry. Registers can be incomplete, delayed or wrong: a vehicle with no markers today may be recorded tomorrow, a finance agreement may not yet have been registered, and a manufacturer may hold no record of a service done elsewhere.
A Check tells you what the Data Sources held at the time. It is not a guarantee that a vehicle is free of finance, has not been stolen or written off, has a genuine mileage or a complete service history, and it is not a substitute for a physical inspection, a test drive, the vehicle's documents (including the V5C and service book) or professional advice. Do not make a purchase, sale, finance or insurance decision on a Check alone, and run a fresh Check close to the day you buy.
Valuations, pricing insights and market data are estimates and analysis derived from advertised prices, provider valuations and market activity. They are guidance for pricing decisions, not a promise of what a vehicle will sell for.
MOT data contains public sector information licensed under the Open Government Licence v3.0. Vehicle details come from the DVLA. We name a data source only where its licence requires it.
We are not affiliated with any manufacturer, the DVLA, the DVSA or any other Data Source, and our Checks are not endorsed by them.
If you believe a Check is wrong, tell us. We will investigate with the Data Source and, where the source corrects its record, refresh your Check free of charge.

11. Permitted use

You may use Checks and the Dashboard for your own purposes, private or business. You must not:

resell, redistribute, sub-license or publish Checks, reports or Dashboard data, or provide them to third parties as a service - except as expressly permitted for developer API customers by the Developer API Terms of Use;
use the Free Check or any part of the site to build a database, train a model, or run automated, scripted or bulk lookups, or exceed the fair-use limits we apply;
use any result to identify, locate, trace or contact a vehicle's keeper, owner or driver, or combine results with other data for that purpose;
share your login or let anyone outside your business use your account, or open multiple accounts to get around limits or offers;
reverse-engineer, scrape, probe or interfere with the site, the Dashboard, the browser extension or our systems;
use the services for any unlawful purpose or in breach of anyone's rights, or misrepresent a Check to a customer of yours as something it is not.

12. Intellectual property

The website, the Dashboard, the browser extension, our guides and other content, our reports' layout and compilation, and our trade marks belong to us or our licensors and are protected by copyright, database right and other laws. You may keep and print Checks you have bought for your own use. Underlying facts about a vehicle are not owned by us. "DealerPricing" is our trading name; do not use it or our logo without our written consent.

13. Your data and privacy

We use the email address you give with a retail Check to deliver the report, to let you re-open it for six months, and to reply to your questions about it. We do not send marketing to that address unless you opt in.
Registration numbers and vehicle histories can be personal data where they can be linked to a person. We process them to provide the Check you asked for, on the basis of our contract with you and our legitimate interest in running the service, and keep them for six months (Checks) or as long as your account is open (Dashboard searches), plus the periods our Privacy Policy describes.
You are responsible for using Checks lawfully, including under data protection law if you use them in your business.
Our Privacy Policy has the full details, including your rights and how to contact us about them.

14. Availability and changes

We aim to keep the services available at all times but do not promise uninterrupted access. Data Sources are sometimes unavailable; where that stops a Check being produced, clause 8 applies.
We improve the services continually and may add, change or withdraw features, Data Sources and manufacturer coverage. We will give subscribers at least 30 days' notice of a change that materially reduces what their plan includes, and they may cancel before it takes effect.
We may update these terms. The date at the top shows the current version. Material changes are notified to subscribers by email at least 30 days before they apply; retail customers are bound by the version in force when they buy.

15. Our responsibility to you

15.1 What we do not exclude

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded, including a Consumer's statutory rights under the Consumer Rights Act 2015.

15.2 Consumers

If we fail to comply with these terms we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for loss caused by a Data Source's record being incomplete or wrong where we reported it accurately, or for business losses if you use a Check for business purposes. Our services are supplied for domestic and private use unless you have told us you are buying for a business, in which case clause 15.3 applies.

15.3 Trade customers and businesses

Subject to clause 15.1, we are not liable for loss of profit, revenue, business, contracts, goodwill, stock value or data, for the cost of substitute services, or for any indirect or consequential loss.
Subject to clause 15.1, our total liability to you in any 12-month period, however arising, is limited to the amounts you paid us in the 12 months before the event giving rise to the claim.
We are not liable for decisions you make in reliance on a Check, valuation or other result, for the acts, omissions or records of any Data Source, or for a vehicle turning out to have a history the Data Sources did not show at the time.
The services are provided "as is" and all warranties and conditions implied by law (including satisfactory quality and fitness for purpose) are excluded to the extent the law allows.

16. Complaints and disputes

If something has gone wrong, email support@dealerpricing.co.uk with the registration, the email address you used and, for a Service History Check, the order reference. We aim to reply within two working days and to resolve complaints within 14 days.

If you are a Consumer and we cannot resolve your complaint, you may be able to use an alternative dispute resolution provider; we are not currently required to use one and will tell you in our final response whether we agree to. Nothing in this clause stops you bringing a claim in court.

17. Suspension and termination

You may close your account at any time; clause 9 explains what happens to a Subscription.
We may suspend or end your access immediately if you breach clause 11, if a payment is overdue, if we reasonably suspect fraud or misuse, or if a Data Source withdraws the rights we need. Where we end a Subscription for our own reasons we refund the unused part of the current period.
Clauses that by their nature should continue after the contract ends (including 10, 11, 12, 15 and 18) continue.

18. General

Entire agreement. These terms, the prices and features shown on the site when you order, and our Privacy Policy are the whole agreement between us for the services they cover.
Transfer. You may not transfer your rights under these terms to anyone else. We may transfer ours to a successor of our business; we will tell you if we do and your rights will not be affected.
Severance and waiver. If a court finds part of these terms unenforceable the rest continues. If we delay enforcing a right we can still enforce it later.
Third parties. Nobody other than you and us has any rights under these terms.
Governing law. These terms are governed by the law of England and Wales. Business customers submit to the exclusive jurisdiction of the courts of England and Wales. Consumers may bring proceedings in the courts of England and Wales or, if they live in Scotland or Northern Ireland, in their local courts, and keep the protection of any mandatory rules of the law where they live.

19. Contact

DealerPricing · support@dealerpricing.co.uk · contact form.

Terms of Service