Jigcar platform adopted by Hilton Coachworks for repairs

Hilton Coachworks has adopted Jigcar’s transport management platform to streamline vehicle collections and deliveries within its accident repair operation, offering dealers faster turnaround and lower logistics costs while improving customer satisfaction across the UK market.

Key takeaways

• Hilton Coachworks now uses Jigcar’s transport management system.
• The platform coordinates vehicle collection and delivery for accident repairs.
• Dealers can expect quicker turnaround and reduced logistics expenses.
• Real‑time tracking enhances visibility of repair vehicles.

Jigcar’s transport management platform

The Jigcar solution provides a cloud‑based dashboard that schedules pickups, routes drivers and monitors delivery status. It integrates with existing dealer management systems to share vehicle data automatically.

Features include instant status updates, digital paperwork and performance analytics, allowing operators to optimise fleet utilisation and minimise idle time.

Effect on Hilton Coachworks accident repair workflow

By centralising dispatch and tracking, Hilton Coachworks can allocate resources more efficiently across its repair sites. Vehicles are collected from customers and returned to workshops with reduced delays.

The enhanced visibility also helps the company meet service level agreements and maintain a higher level of customer communication throughout the repair cycle.

Advantages for motor dealers

Dealers supplying vehicles to accident repair shops benefit from more predictable collection windows, which aids inventory planning and showroom availability.

The system’s analytics identify bottlenecks, allowing dealers to negotiate better terms with logistics partners and improve overall profitability.

What this means for dealers

Faster vehicle movements translate into shorter repair cycles, meaning dealers can return repaired stock to the sales floor more quickly. This improves cash flow and enhances the customer experience when a repaired vehicle is needed promptly.

In addition, the data‑driven approach supports more accurate cost forecasting for logistics, helping dealers to manage expenses and price their services competitively.

Frequently asked questions

How will the new platform affect vehicle collection times for dealers?

The platform provides real‑time scheduling and route optimisation, which typically reduces collection times by several hours. Dealers can plan inventory movements more precisely, decreasing vehicle downtime and improving overall service speed.

Is the Jigcar system available to other repair operators?

Jigcar offers its transport management solution to a range of vehicle service providers. Interested operators can contact the company for a bespoke implementation that fits their specific logistics and workflow requirements.