JCT600 launches aftercare service for all motorists

JCT600 has introduced its Approved aftercare service, delivering MOTs, routine servicing and repair work for any vehicle purchased through a dealership. The nationwide offering expands the brand’s support network and creates an additional revenue stream for motor retailers while aiming to improve customer retention.

Key takeaways

• JCT600 Approved will cover MOT, servicing and repairs for dealer‑sold vehicles.
• The service is available to motorists regardless of purchase source.
• Retailers can earn commission on work performed through the scheme.

Scope of the Approved aftercare service

The scheme provides three core services: MOT testing, scheduled servicing and warranty‑covered repairs. All work is undertaken at authorised JCT600 centres, ensuring consistent quality and parts sourcing.

Eligibility is not tied to a specific dealer; any motorist who bought a vehicle from a participating retailer can access the service. This removes the barrier of brand‑specific aftercare.

Advantages for motor retailers

Dealers gain a new revenue stream through commissions on every MOT, service or repair booked via the platform. The offering also differentiates their sales proposition, giving customers a trusted, single‑point after‑sales solution.

By keeping customers within the JCT600 network for post‑sale care, retailers improve retention rates and increase the likelihood of repeat business or referrals.

Implementation and participation

Retailers join the programme by signing a partnership agreement and integrating the JCT600 Approved booking portal into their existing sales workflow. Training is provided to staff on how to promote the service at point of sale.

Customers are issued a digital aftercare voucher that can be redeemed at any JCT600 authorised centre. The process is designed to be seamless, with appointments booked online or via telephone.

Potential impact on the market

The introduction of a universal aftercare service challenges the traditional model where manufacturers dictate post‑sale support. Independent dealers may find a competitive edge by offering a recognised, brand‑agnostic solution.

Industry observers expect the scheme to stimulate higher aftermarket activity, as more motorists will opt for a trusted service provider rather than generic garages.

What this means for dealers

Dealers can tap into a new income source without needing to invest in additional workshop capacity, as JCT600 handles the service delivery. The partnership also enhances the dealer’s value proposition, potentially increasing sales conversion rates.

In the longer term, aligning with a recognised aftercare brand may bolster dealer reputation and foster greater customer loyalty across the used‑car market.

Frequently asked questions

How can a dealer join the JCT600 Approved aftercare programme?

Dealers express interest through JCT600’s partnership portal, sign a service agreement and receive training on promoting and booking the aftercare services for their customers.

Do motorists need to purchase a vehicle from a JCT600 dealer to use the service?

No. Any vehicle bought from a participating dealership qualifies, allowing motorists to benefit from MOTs, servicing and repairs regardless of the original brand.

What commission does a retailer receive for each service?

The exact commission rates are outlined in the partnership agreement and vary depending on the type of service performed, but all participating dealers receive a share of the revenue generated.